Description
TransPerfect is seeking a Senior Account + Relationship Manager: MEDIA to develop and support new business relationships within the media and entertainment industry.
The successful candidate will be responsible for managing all aspects of one or more large and complex media/entertainment global accounts, ensuring customer satisfaction, growing account profitability and revenue, cross-selling and engagement.
Key responsibilities include:
- Onboarding new customers/programs at a global level
- Maintaining the overall global customer org chart to ensure continuous and consistent communication touch points
- Defining, deploying, measuring and updating the onboarding plan with internal teams and customers
- Defining and managing risk mitigation analysis and plans
- Ensuring an internal and external technology roadmap is defined and deployed
- Collaborating with Consulting, Technology, InfoSec, Client Services and Production teams
- Creating a governance framework (SLA/MSA/KPIs, escalation path, client meeting framework, issue management)
- Documenting account processes and SOPs, including pricing, contractual terms and global quality plans
- Defining account strategies to grow revenue, increase profit and client satisfaction, and producing improvement and efficiency plans and innovation roadmaps
- Driving account growth and supporting sales in sales cycles and upselling activities, including competitive analysis and pricing definition
- Auditing accounts regularly and working with production on process improvement and optimization plans
- Participating in Client RFPs, RFIs, RFQs
- Leading regular Business Reviews and status calls
- Ensuring compliance with the PMO framework
- Being a consultative partner to customers by identifying areas for improvement and solving customer business problems
- Managing customer reporting
- Creating customer loyalty and advocacy
The ideal candidate will have:
- 3-5 years of work experience, preferably in sales or customer service in Media/Entertainment
- A minimum Bachelor's degree
- Excellent written and verbal communication skills
- Strong customer service and interpersonal skills
- Highly motivated and goal-oriented
- Effective time management and organizational skills
- Proactive approach to problem-solving
- General knowledge of Microsoft Office (Excel, Outlook, Word, PowerPoint)
- Presentation skills and an eye for design
In return, TransPerfect offers a comprehensive benefits package, including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks.
The compensation for this role starts at $75,000 per year, and the successful candidate will be eligible for a quarterly bonus.