Description
We are seeking a highly skilled, proactive Executive Assistant to serve as a trusted partner to our Chief Customer Experience Officer. This role extends well beyond traditional administrative support. You will help transform customer data, organizational updates, and early ideas into executive-ready insights and materials while keeping a complex, fast-moving organization aligned.
Responsibilities:
- Strategic Executive Partnership: Serve as a trusted partner to the Chief Customer Experience Officer, anticipating needs and proactively advancing priorities.
- Develop a strong understanding of company strategy, the customer journey, customer segments, strategic accounts, retention drivers, and key customer metrics.
- Help prioritize the executive's time based on customer and business impact.
- Executive Presentations and Communications: Partner on Board, Executive Team, QBR, annual planning, customer health, retention, churn, Voice of the Customer, and customer journey presentations.
- Synthesize complex information into clear narratives.
- AI and Customer Intelligence: Use approved AI tools to improve the quality and speed of executive work.
- Synthesize customer feedback, survey comments, meeting notes, support trends, and other approved data sources to identify themes and emerging issues.
- Business and Financial Support: Build familiarity with Customer Experience budgets, forecasts, headcount, retention performance, customer health metrics, and revenue impact.
- Support budget reviews and financial discussions.
- Executive Operations and Customer Readiness: Strategically manage a complex calendar.
- Coordinate executive travel, customer meetings, site visits, leadership sessions, planning meetings, offsites, and customer events.
Requirements:
- Significant experience supporting a C-suite executive or senior business leader in a fast-paced organization.
- Exceptional judgment, discretion, organization, and attention to detail.
- Strong business acumen.
- Demonstrated experience developing or improving executive-level presentations and communications.
- Confidence using AI tools.
- Advanced proficiency with Google Workspace or Microsoft Office.
- Excellent written and verbal communication skills.
- A proactive mindset and a track record of identifying gaps, solving problems, and moving work forward without requiring constant direction.