Description
We are seeking a Sr. Digital Customer Education Specialist to define and own BambooHR's market-facing premium and paid HR education programs. The successful candidate will shape the topic roadmap and SME strategy across HR practice areas, architect complex learning experiences, and facilitate advanced customer-facing sessions.
Responsibilities:
- Define and own the premium and paid HR education portfolio end-to-end
- Shape the topic roadmap and SME strategy across HR practice areas and AI capability
- Lead major education programs and flagship learning experiences with measurable outcomes
- Define the learning approach for assigned complex topic areas, product areas, or journey stages
- Lead cross-functional delivery for flagship programs
- Design the call-to-action and conversion approach for education experiences
- Create reusable templates, playbooks, and best practices
- Mentor Specialist I/II team members
- Design multi-layered learning experiences that drive behavior change and adoption
- Build and direct the SME model
- Host and facilitate complex customer sessions
- Ensure learning aligns to customer goals, product expectations, and journey context
- Use AI to redesign how programs are researched, designed, produced, delivered, and operated
- Lead AI experimentation for segmentation, personalization, and optimization
- Evaluate emerging AI tools and recommend integration opportunities
- Use analytics and experimentation to improve timing, modality, content clarity, and learning effectiveness
- Partner with Journey Operations to recommend signal-based education interventions
- Translate customer learning insights into actionable recommendations
- Represent education in strategic conversations with Marketing, GTM, Product, and CX leadership
Requirements:
- 5+ years of experience in customer education, enablement, instructional design, or digital learning
- Expert-level facilitation skills with real-time adaptation and strong customer-facing presence
- Advanced instructional design and adult learning expertise
- Depth or demonstrated ability to build depth in HR practice areas
- High applied AI fluency
- Commercial and GTM partnership
- Strong systems thinking, synthesis, and narrative clarity
- Demonstrated ability to mentor others
- Bachelor's degree or equivalent practical experience
Nice to Have:
- Experience designing lifecycle-triggered learning and in-product education experiences
- Experience with learning analytics, experimentation frameworks, and connecting education outcomes to adoption metrics
- Experience creating reusable playbooks/standards that scale quality across a team
- Experience designing or owning certification or credentialing programs
- Experience in HR, HR technology, people consulting, talent development, or workforce transformation
Benefits:
- Comprehensive health, life, and disability insurance
- Generous leave policies
- 401k plans with up to 6% company match
- $2000 Paid-Paid Vacation bonus
- EAP through Headspace