Description
At BambooHR, we're building a people intelligence platform that transforms HR and sets people free to do great work.
As a Digital Customer Education Specialist, Premium & Paid Programs, you will independently design and deliver premium and paid HR education experiences, including certification programs, cohorts, workshops, learning labs, LMS courses, and short-form digital education.
Your responsibilities will include:
- Designing and delivering premium and paid HR education experiences end-to-end across modalities
- Developing education across HR practice areas, such as compliance, performance management, and AI fluency and AI workforce strategy
- Partnering with internal and external subject-matter experts to turn expert knowledge and research into structured, practical curricula
- Creating scripts, slides, videos, and short-form learning assets using AI-assisted research, drafting, and editing
- Building clear calls to action into education experiences that generate qualified leads and support pipeline and paid-program growth
- Facilitating and co-facilitating live customer sessions and adapting delivery in real-time based on customer questions, context, and learner needs
- Defining success measures for owned sessions/assets and monitoring performance signals
- Partnering with Journey Operations to recommend improvements to education timing and sequencing based on customer behavior signals and learning performance insights
- Managing multiple moderate-complexity projects and content updates
- Partnering with Product, Product Marketing, Support, and Knowledge Governance to ensure content accuracy, consistency, and alignment to standards
- Identifying content gaps and proposing improvements to increase self-service effectiveness
Requirements:
- 2+ years of experience in customer education, enablement, training, instructional design, or a related field
- Strong facilitation and co-facilitation skills and communication skills
- Solid instructional design and adult learning foundations
- Working knowledge of HR practice areas such as compliance and performance management
- Applied AI fluency
- Strong collaboration and project execution skills
Nice to have:
- Experience with LMS/course building, webinar platforms, microlearning, and in-product education tools
- Familiarity with product analytics and using customer behavior signals to inform education recommendations
- Experience partnering with Knowledge Governance on content standards, reuse models, and versioning
- Experience contributing to certification or credentialing programs
- Experience in HR, HR technology, people consulting, talent development, or workforce transformation
We offer:
- Comprehensive health, life, and disability insurance
- Generous leave policies
- 401k plans with up to 6% company match
- $2000 Paid-Paid Vacation bonus
- EAP through Headspace