Description
We are looking for a dedicated Administrative Assistant to efficiently and effectively manage all administrative and receptionist activities at our Mindplace St Albans centre.
As an Administrative Assistant, you will be a key support network, ensuring that every interaction with our customers, both adults and children, is special and memorable. Your commitment to excellent service will help create positive experiences for everyone who visits us.
Responsibilities:
- Greet and welcome customers, supporting the customer journey throughout the centre
- Answer, screen, and forward incoming customer queries via phone calls and proactively manage local mailbox and emails
- Maintain a well-presented reception and waiting area
- Ensure customer reports are dispatched from centres within the desired time frame
- Ensure all customers have the correct paperwork to support their visit
- Effective results management, including receiving, scanning, and uploading
- Process payments, invoices, added charges, and credit notes
- Organise documents, working in date order and prioritising to meet deadlines
- Post, collect, open, date stamp, and distribute incoming and outgoing post
- Generate letters as required by the business
- Monitor stocks and order goods when required
- Process invoices and delivery notes as per Bupa policy
Requirements:
- Previous reception and administrative experience within a busy customer-facing environment
- Experience managing appointments, handling enquiries, and maintaining accurate records
- Excellent communication skills, both written and verbal
- Ability to deliver a professional, friendly, and welcoming service to patients, customers, and colleagues
- Experience handling confidential and sensitive information in line with data protection requirements
- Competent in using Microsoft Office applications and database, CRM, or appointment booking systems
- Well-organised, reliable, and proactive, with strong attention to detail
Benefits:
- 25 days' holiday (increasing with service) + option to buy/sell
- 3 paid volunteering days
- Enhanced pension and life insurance
- Bupa health insurance
- Discounted dental cover
- Digital GP access
- Emotional and family wellbeing support
- Financial wellbeing resources
- Support for carers
- My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content, and information to support you with your wellbeing