Description
WSP is currently seeking a full-time System Operator IV - Assistant Operations Manager at our Transportation Management Center in Hawthorne, NY.
The Assistant Operations Manager runs the HVTMC operations floor day-to-day, leading operators who monitor the network, coordinate incident response, and keep traffic moving across the Hudson Valley. This role reports directly to the Operations Manager and steps in as Operations Manager when that position is out, at the request of NYSDOT/Consultant project management. The role requires 24/7 on-call availability by phone.
Key Responsibilities:
- Lead and direct operators on all shifts: set priorities, assign coverage, and make decisions during active incidents.
- Coordinate incident management with NYSDOT, State Police, local PD, fire, EMS, and 911 centers, from detection through clearance.
- Monitor floor activity in real-time and step in on major incidents, closures, weather events, and bridge strikes.
- Run QA on operator output: incident logs, VMS messages, notifications, and shift passdowns. Correct issues and coach as needed.
- Train new operators and keep existing staff current on SOPs, systems, and protocols.
- Review and update floor procedures and protocols as conditions and systems change.
- Manage schedules, callouts, and overtime to keep the floor fully staffed.
- Review performance measures and data quality and flag trends to the Operations Manager.
- Support contract administration and transition activities.
- Perform any Operator-level function when needed.
Minimum Qualifications:
- Bachelor's degree in a relevant field plus 1 year of qualifying experience, OR 5 years of full-time qualifying experience.
- Valid driver's license.
- TMC, traffic, or dispatch operations experience in military, transportation, fire, police, EMS, or 911.
- Experience managing operations and supervising 15 or more staff.
- Experience reviewing and updating procedures and protocols.
- Strong oral and written communication; proficient in MS Office, spreadsheets, and databases.
- Proven ability to work professionally with clients and respond to problems 24/7.
Desired Qualifications:
- Data analytics, including systems and data evaluation.
- Strong interpersonal and organizational skills and integrity.
- Ability to stay steady under pressure and work well as a team with the client.
Benefits: WSP provides a comprehensive suite of benefits focused on providing health and financial stability throughout the employee's career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation; paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.
Expected Compensation: $80,000 - $100,000