Description
We're looking for a motivated self-starter who can handle a high-velocity sales approach while providing an excellent customer experience. As a Digital Inside Sales Specialist at Zendesk, you will become a product expert and articulate the value of Zendesk to an informed buyer. You will provide several touch points across the customer journey to help them make an informed buying decision. This is a new team at Zendesk, so you will be one of the founding members in what will be a fast-growing area for our business.
Responsibilities:
- Respond to a large number of inbound leads and existing customers through various channels, primarily through chat and email.
- Actively resolve prospect and customer inquiries to drive online business conversion rates.
- Become an expert on Zendesk products.
- Be the voice of our customers; understand their needs and make them champions.
- Conduct discovery calls, provide demos and help customers see the value in purchasing Zendesk.
- Meet or exceed SLAs and KPIs established for the role, including but not limited to: ticket volumes, response and resolution times, and productivity. You will also have a shared revenue target to contribute to.
- Exceed activity, pipeline, and revenue goals on a weekly basis.
Requirements:
- Excellent communication skills in Dutch, German, Arabic or French.
- Excellent communication skills in English.
- Will require working with clients/prospects across Zendesk’s global market.
- 2+ years of sales experience, preferably in a software/SaaS company and managing the full sales cycle.
- Real passion for Zendesk technology and quick ability to learn tools and processes.
- Outstanding organisational skills, with the ability to multitask a high volume of opportunities at all times.
- Ability to thrive in a fast-paced environment, think strategically and excel at tactical execution against a task.
- Availability to work 3 times a week in our Lisbon office.
Benefits:
- Hybrid work arrangement.
- Opportunity to work with a global company.
- Professional development and growth opportunities.