Description
At Zendesk, we're committed to delivering exceptional customer experiences through innovative solutions.
As a Product Led Growth Sales Specialist, you'll handle inbound inquiries from new and existing customers, providing support via chat and email, and leveraging calls when necessary.
Responsibilities:
- Respond to high-volume inbound leads and existing customer inquiries via messaging and email
- Help prospects and customers understand the value of Zendesk's solutions, guiding them through their purchasing journey
- Proactively follow up on queries to ensure satisfactory resolution and high CSAT scores
- Develop expertise in Zendesk products, articulating their benefits and providing valuable feedback to teams
- Create engaging conversations with customers, establishing trust and identifying opportunities for deeper engagement
- Collaborate with strategic sellers to hand over complex sales opportunities and ensure seamless transitions
- Exceed team activity metrics and contribute to revenue goals
Qualifications:
- Excellent written communication skills in English; proficiency in a secondary language such as French, German, Spanish, or Portuguese is highly desirable
- Experience in a sales role or looking to take the first step in sales
- Genuine passion for Zendesk technology with a quick ability to learn tools and processes
- Strong organisational skills, capable of multitasking and managing a high volume of opportunities effectively
- Ability to thrive in a fast-paced environment, demonstrating strategic thinking and tactical execution to achieve results
- Previous SDR/BDR experience or customer-facing role is a strong advantage
- Work in-office 4 days per week
Benefits:
- Hybrid work arrangement with flexibility to work remotely part-time
- Opportunity to work with a diverse and inclusive team
- Commitment to creating a workplace where everyone can thrive