Description
Grafana Labs is seeking a Senior Solutions Engineer to join their team in Tokyo, Japan. The successful candidate will be responsible for enabling Grafana Labs' worldwide growth by educating potential and existing customers.
The Solutions Engineering team are the customer-facing product experts, sharing technical and product expertise with customers through demos, hands-on enablement, presentations, technical evaluations, and ongoing interaction.
Responsibilities:
- Partner with the Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers
- Own the technical engagement with customers and help close complex opportunities through advanced competitive knowledge, technical skill, and credibility
- Deliver product and technical presentations to potential and existing customers
- Effectively communicate with customers and internal teams to provide feedback on products and the competitive landscape
- Drive product conversations based on need and problems with customers
- Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public or private enablement material
Requirements:
- Located in Tokyo, Japan
- 5+ years of technical pre-sales experience, ideally with Open Source technologies or in the Metrics/Monitoring space
- First-class written and oral communication skills to collaborate with remote-first internal teams and worldwide customers
- Ability to skillfully articulate the value proposition and technical advantages of Grafana products
- Experience with sales methodologies like MEDD(P)ICC is a plus
Compensation & Rewards:
- The OTE range for Japan is 14m - 18.5m JPY
- All roles include Restricted Stock Units (RSUs), giving team members ownership in Grafana Labs' success
Why You'll Thrive at Grafana Labs:
- 100% Remote, Global Culture
- Scaling Organisation
- Transparent Communication
- Innovation-Driven
- Open Source Roots
- Empowered Teams
- Career Growth Pathways
- Approachable Leadership
- Passionate People
- In-Person onboarding
- Balance is Key