As a Sales Associate at S&P Dow Jones Indices, you'll play a vital role in supporting the full sales cycle, managing interactions with clients, and identifying new opportunities.

Responsibilities & Impact:

Partner with the Sales and Client Services team to drive customer satisfaction and adoption within existing accounts.
Respond to and process inquiries via Salesforce, including new licensing and license checks, client billing & reporting, client renewals and usage statistics, and existing client maintenance and day-to-day user care.
Collaborate with the Client Coverage Team to provide comprehensive support in the management of sales deals.
Maintain accurate and up-to-date records of leads and client interactions in CRM systems.
Support the cultivation and maintenance of positive client relationships.
Assist in day-to-day management of the regional client portfolio.
Contribute to aligning solutions to client requirements by participating in presale meetings.
Work closely with internal teams such as Finance, Product Management, and Legal to ensure seamless sales operations.
Identify and qualify potential leads through research and outreach.

Basic Qualifications:

Minimum of 2+ years of relevant experience in client service, managing sales support processes, and client relationships.
Demonstrated ability to achieve targets and meet performance metrics.
Proficiency in CRM software (Salesforce preferred) and Microsoft Office Suite.

Skills & Attributes:

Customer-Centric Approach
Problem-Solving
Communication
Product Knowledge
Client Focused
Curiosity

Benefits:

Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Competitive pay, retirement planning, and financial wellness programs.
Family Friendly Perks: Benefits for your partners and little ones.

Description

Skills

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