Description
We are seeking an organised and compassionate Patient Service Representative to join our healthcare team at Utah Valley Clinic. As a Patient Service Representative, you will serve as the first connection between Intermountain and patients, embodying Intermountain values and focusing on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
Essential Functions:
- Provide courteous and professional connections with patients over the phone, in person or via secure messaging
- Resolve patient needs to ensure a superior customer experience
- Document all phone calls accurately and completely in the electronic medical record (EMR)
- Schedule patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations
- Register patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system
- Obtain copies of insurance cards, forms of ID, and signatures on all required forms
- Assist patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care
- Stay current on role/responsibilities, updates etc.
Minimum Qualifications:
- Six months of customer service experience involving interactions with customers
- Demonstrated basic computer skills involving word processing and data entry
- Professional manner and strong interpersonal and communication skills
- Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction
- Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers
Preferred Qualifications:
- One year of customer service experience involving interactions with customers in person and by phone
- Billing and collections experience
- Computer literacy in using electronic medical records (EMR) systems and other relevant software
- High school diploma or GED preferred
- Multilingual
Physical Requirements:
- Ongoing need for caregivers to see and read information, labels, documents, monitors, identify equipment and supplies
- Frequent interactions with providers, colleagues, customers, patients/clients and visitors require employee to verbally communicate as well as hear and understand spoken information
- Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy
- Position may require standing for long periods of time, lifting supplies
Benefits: We provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness.
Location: Utah Valley Clinic
Scheduled Weekly Hours: 20