Description
We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
The Pharmacy Technician I role at Oak Street Health involves acting as a liaison between patients, providers, and pharmacists. You will provide exceptional customer service, exercise empathy with patients, and perform tasks such as:
- Fielding inbound calls for refill requests and fulfilling medication renewal requests
- Assisting patients with obtaining refills from their respective pharmacies
- Making outbound calls to pharmacies on behalf of patients
- Coordinating with care teams to overcome barriers to refills
- Documenting information into electronic platforms
- Monitoring queues to ensure completion of open requisitions
- Arranging transportation for center visits and scheduling appointments
- Utilizing triage nurse lines for acute healthcare concerns
- Executing prescription requests according to process standards and policies
- Meeting and exceeding departmental metrics
Requirements include:
- Minimum 1 year of retail pharmacy experience
- Active Pharmacy Technician License in the state of residence
- Certified Pharmacy Technician (CPhT) certification
- High school diploma or equivalent
- Bilingual Spanish preferred, medical Spanish a plus
- Strong working knowledge of MS Office and Google Suite preferred
- Ability to execute daily responsibilities with minimal supervision
- Demonstrated ability to deliver high-quality customer service
- US work authorization
In terms of remote work requirements, you will need:
- Proficient PC skills and computer literacy
- Prior remote work experience
- Ability to obtain high-speed internet and hardwire equipment
- Distraction-free and private remote work environment
- Reliable dependent care during working hours
- Ability to participate in classroom-style remote training sessions
The pay range for this role is $17.00 - $28.46 per hour. As a full-time employee, you will be eligible for a comprehensive benefits package, including medical, dental, and vision coverage, paid time off, retirement savings options, and wellness programs.