Description
We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.
As a Health Plan Manager, Account Management, you will be client-facing and work directly with key client contacts. Your role is an integral part of the overall account services team that owns the client relationship and delivers client satisfaction.
You will demonstrate a high level of accountability through the execution of timely, accurate, and reliable interaction with the client. Interactions include email, client calls, video conference and in-person meetings.
The Health Plan Manager, Account Management owns the hiring, training, and development for a team of Account Managers and Sr. Account Managers. Using your deep knowledge of the PBM and CVS Health, you will provide guidance and mentorship support to your direct reports, driving the overall improvement in skill sets and career development for your team members.
You will work cross-functionally with internal leaders in the organization to drive outstanding client satisfaction and identify best practices and ensure project focus is on the most important initiatives that will provide the best-in-class value to our customers.
Knowledge:
- Microsoft applications (Excel, PowerPoint, Word, Outlook, Teams)
- Advanced understanding of CVS Health, PBM and Health Plan market segments
Skill:
- Excellent written and verbal communication skills both virtually and in-person
Ability:
- Ability to work on multiple projects, prioritize, and resolve complex problems
- Ability to work variable hours to support a client's needs
- Ability to recruit, lead and develop a team of professionals
- Ability to develop and lead a high-performing team
- Ability to keep highly sensitive client and CVS Health information confidential
Required Qualifications:
- A minimum of 5 years of work experience
- Travel up to 25% of the time, including flights, overnight stays, local travel, short-notice travel, and other travel the Company deems necessary.
Preferred Qualifications:
- 3 or more years of experience in Healthcare or in an Account Management role
- Bachelor's degree or equivalent experience required
Anticipated Weekly Hours: 40
Time Type: Full-time
Pay Range: $60,300.00 - $132,600.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Benefits: We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.