Description
The Patient Relations Analyst (PRA) at Oak Street Health educates patients about Medicare programs, resources, and affordable insurance coverage options to increase patient access to care and retention.
Responsibilities:
- Assist patients with navigating Medicare and insurance issues, including coverage, benefits, summaries, eligibility, and getting the most out of their plan
- Serve as an internal resource in the clinic on insurance questions for providers and staff
- Assist patients in navigating the healthcare system and help resolve medical bills
- Gain the trust of Oak Street Health patients to properly advise them on healthcare coverage
- Manage the welcome visit and orientation process for new patients
- Educate patients on how to apply for public benefits, such as Public Aid and Extra Help for prescription drugs
- Support the clinic management team on operational activities as needed
- Provide exceptional customer service
- Foster patient engagement through events and center tours
Requirements:
- Computer skills, including ability to navigate multiple computer programs
- US work authorization
Preferred qualifications:
- Proficiency in non-English languages, such as Spanish, Polish, or Russian
- Experience with helping patients or customers understand their insurance coverage
- Sales background
- Experience with and a supportive attitude toward older adults
- CRM experience
- Bachelor's degree or equivalent experience
- Experience helping patients navigate the healthcare system, especially related to Medicare and Managed Care
Benefits:
- Medical, dental, and vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
Pay range: $21.10 - $40.90 per hour