IT Support Specialist

Webflow is looking for an IT Support Specialist to be the hands-on technical presence in their Buenos Aires office.

As an IT Support Specialist, you'll be the first line of support for employees, resolving tickets through their help desk using state-of-the-art, AI-powered support tooling, while also owning the technology that makes their office run smoothly.

Responsibilities:

• Resolve employee tickets through the help desk, leveraging AI-powered support tooling to triage, troubleshoot, and close issues efficiently
• Document common issues, fixes, and processes to build out the internal knowledge base
• Own the audio-visual setup at the office
• Diagnose and resolve hardware and software issues across macOS devices, peripherals, and office technology
• Partner with the Workplace Experience team on ordering and provisioning equipment and supporting the office space
• Serve as a backup resource for IT onboarding support during new hire cohorts, as needed
• Provide local support for the Argentina-based workforce
• Maintain hardware and software inventory, where necessary
• Escalate complex issues to the right internal teams and follow through to resolution

Requirements:

• 2-4 years of hands-on experience with help desk ticketing systems
• Skilled in using AI-powered tools to work efficiently
• Familiar with supporting audiovisual setups for meetings, presentations, and larger events
• Comfortable troubleshooting macOS environments
• Proficient in new hire onboarding, including account setup, hardware provisioning, and day-one enablement
• Ability to perform physical, in-office work such as setting up desks, provisioning equipment, and helping stand up new office spaces
• Available to work full-time from the Buenos Aires office, with potential travel to other office locations and occasional work from home

Benefits:

• Ownership in what you help build (equity in the company)
• Comprehensive medical, dental, and vision plans for full-time employees and their dependents
• 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents
• Flexible vacation, paid holidays, and a sabbatical program
• Access to mental health resources, therapy, and coaching
• 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally
• Monthly stipends for work and wellness expenses
• Annual WIN bonus program for full-time, permanent, non-commission employees