Description
TransPerfect is seeking an energetic individual to work full-time in our San Juan office as a Helpdesk Support Specialist. This role requires 5+ years of experience in providing IT services, installing and supporting hardware and software, responding to support requests, and performing analysis, diagnosis, and resolution of desktop hardware and software problems.
Responsibilities:
- Providing exceptional IT services to TransPerfect employees
- Installing and supporting Windows and Mac-based hardware and software
- Responding to support requests on a daily basis
- Performing analysis, diagnosis, and resolution of desktop hardware and software problems
- Documenting and maintaining an inventory of all computing equipment
- Provides assistance and training to other Helpdesk staff in solving more complex user problems
- Build and deploy new desktops and laptops
- May assist in coordinating Helpdesk staff activities related to larger projects
- Assists IT management in identifying and developing solutions to emerging issues
Requirements:
- Minimum Bachelor's degree
- Five years of progressively responsible experience performing Helpdesk tasks and functions
- Knowledge of Microsoft Windows Desktop Operating Systems (Windows 10 / Windows 11)
- Knowledge of Mac OS X
- Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, MS Teams
- Knowledge of basic networking and connectivity – DHCP, DNS, Cabling
- Knowledge of Virus and Spyware removal techniques
- Working knowledge of a past Helpdesk/Support Ticketing system
- Experience with Microsoft Active Directory
- Ability to image and deploy Windows desktops and laptops
- Ability to quickly diagnose and fix problems
- Ability to open a computer and replace defective components
- Exceptional written, oral, and interpersonal communication skills
- Exceptional customer service orientation
- Must be detail-oriented
Benefits:
- Comprehensive benefits package including medical, dental, and vision insurance
- 401k matching
- Membership to child-care providers
- Other TransPerks
- Birthday off