Description
Samsara is hiring an Onsite Business Technology Support Specialist I to join our IT team. As a member of the BizTech Helpdesk team, you’ll be responsible for troubleshooting and assisting users with their technology and access.
Responsibilities:
- Help the Samsara team both in our London office and online to resolve their tech problems.
- Manage a ticket queue and seek opportunities to improve how we work.
- Complete new hire onboarding including ordering and provisioning of laptops, client peripherals, and managing system access.
- Support hardware recovery and asset management.
- Manage office endpoints like printers, laptops, conferencing room equipment, and more.
- Manage employee access to Samsara’s cloud infrastructure.
- Work closely with IT Specialists to deliver infrastructure projects and upgrades.
- Document IT policies and procedures.
- Partner with adjacent tiers and teams for escalations and process enhancements.
- Drive core operations that keep the company secure and productive.
- Deploy and manage systems that foster collaboration and productivity at scale.
- Plan and integrate the tools and services which run our workplaces.
- Champion, role model, and embed Samsara’s cultural principles.
Requirements:
- A college degree in a technical program (Computer Science, Information Systems, or other STEM field), or 4 years relevant job experience.
- Minimum of 2 years of help desk or technical support experience.
- Minimum 1 year of experience working onsite supporting employees in an IT environment.
- Basic networking experience.
- 8:00-5:00 Monday - Friday (UK time) availability and occasional off-hours support.
Preferred qualifications:
- Knowledge of Apple products.
- Experience with enterprise SaaS.
- Experience with a ticketing system.
- A passion for learning and doing new things in a fast-paced environment.
- An affinity for working with all things electronic.