Description
We are looking for a motivated self-starter who can handle a high-velocity sales approach while providing an excellent customer experience. As a Digital Inside Sales Specialist at Zendesk, you will become a product expert and articulate the value of Zendesk to an informed buyer. You will provide several touch points across the customer journey to help them make an informed buying decision. This is a new team at Zendesk, so you will be one of the founding members in what will be a fast-growing area for our business.
Responsibilities:
- Respond to a large number of inbound leads and existing customers through various channels, primarily through phone, Zoom, chat, and email.
- Actively resolve prospect and customer inquiries to drive online business conversion rates.
- Become an expert on Zendesk products.
- Be the voice of our customers; understand their needs and make them champions.
- Conduct discovery calls, provide demos, and help customers see the value in purchasing Zendesk.
- Meet or exceed SLAs and KPIs established for the role, including but not limited to: ticket volumes, response and resolution times, and productivity. You will also have a shared revenue target to contribute to.
- Exceed activity, pipeline, and revenue goals on a weekly basis.
Required:
- Excellent written communication skills in French and English.
- Will require working with clients/prospects across Zendesk’s global market.
- 1+ years of sales experience; software/SaaS experience preferred.
- Real passion for Zendesk technology and quick ability to learn tools and processes.
- Outstanding organisational skills, with the ability to multitask a high volume of opportunities at all times.
- Ability to thrive in a fast-paced environment, think strategically, and excel at tactical execution against a task.
- Work in-office 4 days per week.
Benefits:
- Hybrid work arrangement, with flexibility to work remotely part of the week.
- Opportunity to work with a global team and contribute to a fast-growing area of the business.