Description
We're seeking a Customer Success Manager to support our customers on their Workday Adaptive Planning journey. You'll be a key player in ensuring our customers achieve value from our solutions, working closely with Sales & Services to drive maximum value, adoption, and retention.
Responsibilities:
- Handle overall responsibility for coordinating the customer relationship
- Act as a liaison between product management and the customer, communicating the Workday roadmap and its influence on customer activities
- Develop success plans for customers, outlining critical success factors, metrics for success, potential issues, and recommendations
- Prioritize and drive resolution on raised customer concerns
- Promote opportunities for two-way communication
- Supervise and facilitate the customer's adoption of our solution features and functionality
- Use customer relationships as needed for prospect references
- Keep customers advised of process and procedural changes
Requirements:
- 10+ years in a customer-facing services role (consulting or account management) with issue resolution and escalation management experience
- 1+ year of project management experience with Workday HCM, Payroll, or Financials
- Customer management experience in a complex software or SaaS environment
- Proven track record of collaborating and building strong relationships with customers, especially at the executive level
- Excellent verbal and written communication skills, including the ability to chair meetings with executive leadership and host webinars
- Bachelor's degree or equivalent work experience; Business or Technical degree preferred
- Ability to travel up to 30%
What We Offer:
- Competitive salary: $128,200 - $192,200 USD per year (primary location)
- Comprehensive benefits package
- Flexible work arrangements: spend at least half (50%) of your time each quarter in the office or in the field
How to Apply: If you're interested in this opportunity, please submit your application through Workday Careers.