Description
We are seeking an experienced Customer Success Manager to lead our team in Japan. As a Customer Success Manager, you will be responsible for delivering and leading projects, managing client relationships, and driving business growth.
Responsibilities:
- Develop and execute go-to-market strategies for professional services and signature success plans
- Lead delivery teams to ensure high-quality project execution and client satisfaction
- Manage client relationships and drive business growth
- Collaborate with cross-functional teams to develop and implement industry-specific solutions
- Analyze industry trends and competitor activity to inform business decisions
Requirements:
- 12+ years of experience in professional services, delivery, or solution sales
- 5+ years of people management experience
- Strong knowledge of CRM and AI technologies
- Experience in the manufacturing industry
- Excellent communication and leadership skills
Benefits:
- Flexible work arrangements, including remote work and flexible hours
- Comprehensive benefits package, including health insurance and retirement savings
- Opportunities for career development and growth
- Recognition and rewards for outstanding performance