Description
You’ll partner with plaintiff U.S. law firms to drive software adoption, retention, and account growth.
In this role, you'll act as a strategic advisor and change management partner, helping legal teams transform their workflows and leverage Everlaw's platform, including generative AI capabilities, to achieve meaningful business outcomes on their most critical matters.
Responsibilities
- Own retention and growth across your book of business, driving renewals and identifying opportunities to expand usage
- Build multi-threaded relationships across law firm stakeholders
- Conduct regular check-in calls, strategic success reviews, and product demonstrations centered on usage data, business impact, and strategic alignment
- Teach customers how to use platform features and workflows effectively
- Proactively identify retention risks, solve complex workflow challenges, and partner closely with Sales, User Education, Product, and Support to deliver a seamless customer experience
- Share customer feedback, document best practices, and contribute to the continuous improvement of the Customer Success team
Requirements
- At least 4 years of customer success experience managing a large book of mid-market and enterprise accounts within SaaS or consumption-based technology companies
- Act as a strategic advisor and change management partner, using workflow expertise and data-driven account plans to influence customer behavior and drive adoption
- Navigate complex client organizations effectively, building credibility, trust, and strong executive presence with senior leadership
- Manage competing priorities proactively and possess exceptional written, verbal, and presentation communication skills
- Authorized to work in the United States
Nice to Have
- Experience in legal tech, litigation software consulting, or related legal industry workflows
- Experience working with AI tools
Total Rewards & Benefits
- Annual base salary: $116,000 - $148,000
- Total On-Target Earnings (OTE): $145,000 - $185,000
- Comprehensive medical, dental, and vision coverage
- Flexible Spending Accounts for health and dependent care expenses
- Membership to Modern Health to support mental health and wellness
- Paid parental leave
- Company-sponsored life and disability insurance
- Competitive equity grants
- 401(k) plan with company matching of up to 4% of eligible annual compensation
- 17 paid vacation days, 11 federal holidays, and paid sick leave
- Four "Everlawlidays" per year
- Annual allocation for learning & development and relevant professional membership dues
- Hybrid work with regular work-from-home days and flexibility for life's logistics
- Monthly home internet reimbursement, plus a stipend for your desk setup
- Catered lunch each workday, plus snacks and company-wide events in our offices