Description
You’ll partner with plaintiff U.S. law firms to drive software adoption, retention, and account growth.
In this role, you'll act as a strategic advisor and change management partner, helping legal teams transform their workflows and leverage Everlaw's platform, including generative AI capabilities, to achieve meaningful business outcomes on their most critical matters.
This is a full-time, exempt position based in our New York City, NY or Oakland, CA office with a hybrid work schedule: in office M/W/Th with the option to work from home on Tu/Fr.
Responsibilities
- Own retention and growth across your book of business, driving renewals and identifying opportunities to expand usage
- Build multi-threaded relationships across law firm stakeholders, including day-to-day users, administrators, practice group leaders, and executive sponsors
- Conduct regular check-in calls, strategic success reviews, and product demonstrations centered on usage data, business impact, and strategic alignment
- Teach customers how to use platform features and workflows effectively, guiding them on best practices for adopting generative AI capabilities
- Proactively identify retention risks, solve complex workflow challenges, and partner closely with Sales, User Education, Product, and Support to deliver a seamless customer experience
- Share customer feedback, document best practices, and contribute to the continuous improvement of the Customer Success team
About You
- You have at least 4 years of customer success experience managing a large book of mid-market and enterprise accounts within SaaS or consumption-based technology companies
- You act as a strategic advisor and change management partner, using workflow expertise and data-driven account plans to influence customer behavior and drive adoption
- You navigate complex client organizations effectively, building credibility, trust, and strong executive presence with senior leadership
- You manage competing priorities proactively and possess exceptional written, verbal, and presentation communication skills
- You are authorized to work in the United States
Bonus points
- Experience in legal tech, litigation software consulting, or related legal industry workflows
- Experience working with AI tools (Claude, Glean, etc.) to optimize your day-to-day responsibilities
The Team , Customer Success
The Customer Success team helps customers turn Everlaw's powerful technology into meaningful outcomes on their most important matters.
Total Rewards & Benefits
The annual base salary for this position is between $116,000 - $148,000, with a total On-Target Earnings (OTE) of between $145,000 - $185,000.
Health & well-being
- Comprehensive medical, dental, and vision coverage
- Flexible Spending Accounts for health and dependent care expenses
- Membership to Modern Health to support mental health and wellness
- Paid parental leave
- Company-sponsored life and disability insurance
Financial rewards
- Competitive equity grants, so you share in Everlaw's long-term growth
- 401(k) plan with company matching of up to 4% of eligible annual compensation
Growth & everyday perks
- 17 paid vacation days, 11 federal holidays, and paid sick leave
- Four "Everlawlidays" (additional paid company-wide days off) per year
- Annual allocation for learning & development and relevant professional membership dues
- Hybrid work with regular work-from-home days and flexibility for life's logistics
- Monthly home internet reimbursement, plus a stipend for your desk setup
- Catered lunch each workday, plus snacks and company-wide events in our offices