Description
About the Role:
We are seeking a Consultant in our Payment Processing team to take ownership of all payments transaction processing and be responsible for day-to-day, month-to-month SLAs. Our goal is to provide seamless, cost-effective, and transparent experiences for our customers.
Key Responsibilities:
- Liaise with internal stakeholders (Compliance, Customer Service, Product, and Technology) for processing of transactions for both our Retail & Institutional businesses
- Reconcile incoming customers' money with their transactions and ensure their wallets have sufficient balance for the execution of their transactions
- Onboard new Institutional, SME, and enterprise clients on Nium's platform
- Monitor, investigate, and resolve payment processing issues
- Verify statements for various banks and currencies before reprocessing or refunding transactions
- Create monthly invoices for clients and track their settlement
- Coordinate with the Reconciliation and Finance teams for accounting queries and provide relevant information to ensure proper accounting is carried out
- Work with Account Managers and Customer Service teams to resolve customer complaints
- Publish MIS reports to the management and internal stakeholders
- Organize workflow to meet department objectives
- Work with Product and Technology teams to improve process efficiency and automation
- This role requires working in a rotational shift environment with a flexible holiday schedule.
Requirements:
- Bachelor's degree with 2-5 years of experience working in Payment Processing, preferably with knowledge of Cross-border remittances
- Ability to prioritize, organize, and execute tasks with minimal supervision
- Strong interpersonal and communication skills
- Ability to work with a high degree of quality
- Strong problem-solving and issue resolution skills
- Hands-on experience in MS Office and related tools
- Possesses behavioural competencies such as customer-centricity, confidence, go-getter mindset, curiosity, comfort with multitasking, and flexibility.