Description
We are seeking a Manager, Project Management to lead the development and execution of AI readiness campaigns across various business units.
Job Summary: As a Manager, Project Management, you will be responsible for creating, managing, and executing a full-scale operational readiness agenda to enhance and maximize AI adoption across call center agents, back-office agents, and frontline leaders.
Key Responsibilities:
- Develop and implement end-to-end enablement campaigns incorporating customized training materials, change communications, and reinforcement tools to drive long-term adoption.
- Provide strategic consultation to bridge audience needs, stakeholder expectations, and frontline operational realities.
- Partner with Accountable Executives, HR leaders, and Card Ops COS teams to align AI enablement with broader business OKRs and governance models.
- Liaise with enterprise learning, change leads, and external partners to bring emerging best practices back to Card Ops.
- Craft and maintain a readiness measurement strategy in partnership with the AI in Ops Tiger Team and COP lead.
Requirements:
- Bachelor’s Degree or military experience
- At least 3 years of experience in client-facing consulting or internal strategic advisory roles
- At least 2 years of experience in learning design, knowledge management, or change management
- At least 1 year of hands-on experience utilizing or enabling Generative AI tools and technologies
- At least 1 year of experience in project, program, or campaign management
- At least 1 year of experience in learning and change strategy creation
Preferred Qualifications:
- 5+ years of experience in management consulting or strategic advisory roles influencing senior leadership
- 3+ years of experience developing change management, communication, or enablement campaigns for large-scale operations or contact centers
- 3+ years of experience in strategy creation for technology adoption or digital transformation
- Demonstrated familiarity with change management frameworks (e.g., Prosci) and agile project execution methodologies
- Experience supporting or training call center agents, back-office support roles, and frontline operations leaders
Salary: Chicago, IL: $138,100 - $157,700 for Manager, Project Management McLean, VA: $151,900 - $173,400 for Manager, Project Management Plano, TX: $138,100 - $157,700 for Manager, Project Management Richmond, VA: $138,100 - $157,700 for Manager, Project Management Riverwoods, IL: $138,100 - $157,700 for Manager, Project Management