Description
Mastercard is seeking a Manager, Technology Account Management to serve as the primary point of contact for technical, system, and operational matters with customers.
The successful candidate will act as a bridge between customers, market teams, regional teams, product teams, and operations teams to support implementation, incident management, release readiness, performance optimization, and adoption of Mastercard products and solutions.
Responsibilities:
- Manage the day-to-day technology and operational relationship with assigned customers
- Build trusted relationships with customer stakeholders at operational, technical, and senior levels
- Lead and coordinate customer onboarding, technical implementations, readiness assessments, release coordination, incident management, and post-go-live support activities
- Assess customer technology and operational readiness, identify risks and dependencies, and align delivery activities with customer requirements
- Manage project activities as a key escalation point, coordinating cross-functional teams to investigate, resolve, and prevent production and non-production issues
- Support the implementation and delivery of Mastercard products, services, and solutions
- Collaborate with account management, customer success, product, operations, technology, and market teams to prioritize in-market initiatives
- Maintain TAM process discipline through documentation, operational reviews, action tracking, release and bulletin management, and continuous improvement activities
- Deliver or support training, knowledge transfer, and operational guidance for customers, vendors, and internal stakeholders
- Ensure adherence to applicable regulatory, operational, risk, and organizational standards throughout the customer lifecycle
- Provide structured updates, insights, and recommendations to internal stakeholders
Requirements:
- Experience in the payments industry, financial technology, technology services, or a related field
- Strong understanding of payment transaction flows, processing environments, customer operations, and card center or digital payment operations
- Knowledge of payment system technologies such as ISO 8583 messaging, APIs, authorization, clearing, settlement, and related operational processes
- Demonstrated experience managing technical implementations, customer onboarding, operational readiness, incident management, or technology delivery activities
- Proven project management capability, including the ability to coordinate cross-functional teams
- Ability to operate effectively in a matrixed, multicultural, and fast-paced environment
- Strong customer focus, with the ability to understand customer needs and drive issue resolution
- Excellent verbal and written communication skills
- Proactive, structured, and accountable, with strong problem-solving skills and the ability to manage multiple priorities
- Proficiency in English is required; proficiency in relevant local market language is an advantage