Description
As a Senior Project Manager at Capital One, you will lead critical and strategic business projects, working closely with key stakeholders to deliver results that directly impact the company's bottom line.
General Responsibilities:
- Work on medium to large-scale complex, cross-departmental projects that have a direct impact on the company
- Drive cross-functional projects based on defined priorities; ensure scope of deliverables, timelines, and budget are met; identify risks and issues and mitigate and/or escalate as needed; manage complex up and downstream project impacts
- Plan, design, manage, and execute project plans to ensure delivery
- Leverage problem-solving skills to ensure project plans deliver on intent and maintain key project documentation
- Conduct regular meetings with project teams; document progress and report to stakeholders on project status
- Partner with project customers to provide strategic and tactical thought partnership to effectively drive project delivery
- Forge relationships with key stakeholders to ensure delivery of commitments
- Identify ways to improve and streamline business processes
Hotel Operations Responsibilities:
- Provide operational support for luxury travel programs
- Work with internal and external partners to scale and execute well-managed aspects of the luxury travel programs
- Look for opportunities to strengthen, automate, and improve well-managed activities
- Plan and schedule timelines for onboarding and post-onboarding initiatives for luxury travel partners
- Manage hotelier portal for luxury travel program
- Maintain communication with internal and external partners to manage the customer experience journey for luxury travel partners
- Define SLAs and performance standards for luxury travel partners and drive efforts to implement and track commitments
Requirements:
- Bachelor's degree or military experience
- At least 3 years of project management experience
- Strong communication and collaboration skills
- Strong problem-solving and influencing skills
Preferred Qualifications:
- Master's/MBA degree
- At least 5 years of project management experience
- At least 1 year of people management experience
- PMP, Lean, Agile, or Six Sigma certification
Salary Information:
- McLean, VA: $96,500 - $110,100 per year
- New York, NY: $105,300 - $120,100 per year
Benefits:
- Comprehensive, competitive, and inclusive set of health, financial, and other benefits that support total well-being