Description
We are seeking a Project Manager to lead the implementation of new and add-on Visa products and services for client institutions and processors in the assigned region.
The successful candidate will manage project scope, identify opportunities to improve processes and procedures, gather and document project requirements, and provide client consultative guidance on Visa regulations, fees, features, and functionality.
Key responsibilities include:
- Leading project management of implementations for Visa client institutions and processors
- Managing routine and non-routine processing and change requests
- Acting as liaison for clients and providing problem management, proactive identification of processing efficiencies, service change support, and system enhancement support
- Coordinating internal resources to accomplish Visa and client objectives
- Assessing operational opportunities to increase service quality or efficiency
- Preparing and maintaining detailed project plans, status reports, and issues logs
- Building and enhancing positive working relationships with Visa client institutions, processors, and internal stakeholders
- Representing client system and operational requirements to internal Visa organizations
- Reporting client project accomplishments and deliverables to management monthly
- Updating and enhancing internal support documents
- Supporting biannual business enhancements and all Visa mandates
The ideal candidate will have:
- 2+ years of work experience with a Bachelor's Degree or an Advanced Degree
- Experience in banking or financial services industries or a technical support role
- Experience in managing project plans, status reports, and issues logs
- Experience in coordinating internal and external resources for project delivery
- Experience in troubleshooting and documenting technical issues
- Experience in client consultative guidance and requirements gathering
- Fluency in speaking Arabic, Russian, and French