Description
We're seeking a Director, Incentive Compensation Operations to lead a global team of managers and analysts. You will ensure accurate, timely, and compliant payouts, and represent our incentive programs to the field. You will collaborate across GTM, Sales, Operations, Finance, Business Technology, People and Purpose, and Legal stakeholders. You will also drive continuous improvement and scale via process upgrades and AI adoption.
Responsibilities:
- Implementation and Set Up: Manage the implementation of compensation plans in system tools, own end-to-end User Acceptance testing, and manage annual participant set-up.
- Administration: Oversee accurate commission calculations, accounting, and payout submission to payroll teams, and conduct audits to ensure accuracy and compliance.
- Compliance and SOX: Ensure adherence to regulatory requirements and internal policies, including executing SOX compliance controls.
- Seller Experience: Own our ticketing and help desk program, defining intake, routing, and resolution processes and SLAs.
- Reporting: Develop automated reporting dashboards to flag compensation inaccuracies and issues, and produce variable compensation performance reporting.
- Functional Strategy: Define and execute on a strategy to enhance the Comp Operations function within the broader GTM Incentive Compensation organization.
Requirements:
- Minimum of 10 years in variable compensation/operations or related experience
- Minimum of 5 years in high tech industry
- Minimum of 5 years managing people
- Experience running and implementing enterprise level Incentive Compensation Management systems
- Bachelor’s degree in accounting, Finance, or other Business-related field
- Xactly commission system experience
- Experience managing ticketing and help desk programs
- Strong management experience of managing a global team of managers and analysts
- Excellent interpersonal skills to communicate on passionately held topics at all levels of the organization
- Ability to manage and prioritize competing activities and initiatives across the scope of the role
- Ability to adapt to the rapid business and organizational changes that accompany a high-growth environment