Description
The Director, Strategy & Business Operations will serve as a trusted advisor and strategic partner to the SVP, Platform Products. This role combines strategic planning, business operations, executive communications, and cross-functional execution.
Strategic Planning & Execution
- Partner with the SVP and Platform Products Leadership Team to develop, refine, and communicate the organisation’s strategy and priorities.
- Ensure strategic priorities are clearly linked to evidenced client needs, business outcomes, and Visa’s enterprise objectives.
- Translate strategy into a focused set of outcomes, measures, and actions, with clear ownership and follow-through.
- Support annual planning, quarterly business reviews, OKR development and review, and investment prioritization.
Strategy Deep Dives
- Design and facilitate structured deep dives on the organisation’s most important strategic initiatives.
- Partner with initiative owners to define the questions to resolve, assemble relevant facts, and develop clear options and recommendations.
- Ensure reviews focus on client and business outcomes, strategic choices, execution confidence, dependencies, and decisions rather than activity reporting.
- Synthesize discussions into clear decisions, actions, owners, and follow-up.
Executive Updates & Communications
- Establish a regular cadence of concise executive updates covering progress against outcomes, material risks, key decisions, and areas requiring intervention.
- Develop high-quality narratives, briefing materials, and presentations for senior leadership forums, business reviews, town halls, and other critical organisational moments.
- Translate complex product, platform, and technology topics into clear, decision-oriented communications for varied audiences.
- Support leadership messaging that strengthens organisational clarity, alignment, and engagement.
Business Management & Operating Rhythm
- Lead key business management cadences, including strategy reviews, quarterly business reviews, OKR reviews, leadership meetings, off-sites, and planning processes.
- Coordinate with Finance and People partners on workforce planning, budget management, organisational priorities, and performance measures.
- Organize and prioritize critical information, issues, and data to support timely leadership decisions.
- Drive follow-through on leadership decisions and time-sensitive deliverables, ensuring clear ownership and completion.
- Continuously simplify processes, eliminate low-value activity, and improve organisational effectiveness.
AI-Enabled Ways of Working
- Identify and apply AI-enabled tools and practices that improve strategy development, synthesis, planning, reporting, and executive communications.
- Help initiative owners and leadership teams adopt practical new ways of working that increase productivity and decision quality.
- Partner across Product and Technology to share effective practices and demonstrate measurable value from adoption.
Cross-Functional Partnership
- Build strong working relationships across Product, Technology, Design, Finance, People, regional teams, and other Visa functions.
- Bring together the right stakeholders to resolve cross-functional issues and maintain alignment on strategic priorities.
- Act as a trusted point of coordination for matters requiring SVP or Leadership Team attention.
What Success Looks Like
- The Platform Products strategy is clear, repeatable, and consistently connected to client and business outcomes.
- Strategy deep dives result in sharper choices, timely decisions, named owners, and clear next steps.
- Senior leaders receive concise, candid, and decision-oriented updates with early visibility into material risks and dependencies.
- Planning and business management cadences improve focus, alignment, and execution without adding unnecessary process.
- AI-enabled practices measurably improve the speed and quality of analysis, planning, and communication.