Description
We are seeking an Operations Manager to lead our team and drive business operations. As an Operations Manager, you will be responsible for managing day-to-day business operations, leading a team of up to 150 FTE, and reporting to the Sr. Operations Manager.
Responsibilities:
- Manage client relationships and serve as the point of contact for clients
- Provide updates on performance and present in business reviews
- Work closely with team leaders and teammates to ensure they have the necessary skills and knowledge
- Ensure KPIs are met consistently and solve business problems through innovation
- Scale operations, drive performance management, and foster employee retention
Requirements:
- B2 English level or higher
- Two plus years of managing supervisors in a call center environment
- One plus year of client management experience
- Excellent communication and presentation skills
- Bachelor's degree in business administration or management is a plus
Job Expectations:
- This role is located on-site at one of our offices in Cali, Colombia
- Flexible schedule required, with hours depending on client needs