Description
We are seeking a Customer Service Representative to join our team in Taguig, PH. As a Customer Service Representative, you will handle moderately complex customer inquiries and complaints, support implementation of improvements, and identify patterns to improve service levels and customer satisfaction.
Main Responsibilities
- Handle moderately complex customer inquiries and complaints
- Support implementation of improvements
- Identify patterns to improve service levels and customer satisfaction
- Manage AOG or line stop situations more independently
- Meet KPIs, SLAs, and support compliance requirements
- Provide import/export support including regulatory and classification guidance where applicable
- Prepare moderately complex qualitative and quantitative service reports and propose improvements
- Identify opportunities to improve communication, efficiency, and customer satisfaction
- May serve as SME or super user for business transformation efforts if assigned
- Participate in corporate programs, meetings, and initiative deployments
- Provide flexible support for urgent or ad hoc customer, business, or company operational requirements outside regular working hours when necessary
Requirements
- 2-3 years of relevant experience in Customer Service, Supply Chain, Manufacturing Operations, Logistics, or IT
- Meets JG7 baseline education requirements
- Proficient in SAP, Salesforce, CRM tools, and MS Office
- Stronger analytical and problem-solving skills including corrective and preventive actions
- Capable of training others
- Able to manage change and work across diverse geographies and business processes
Preferred Qualifications
- Higher proficiency expected in analytics and system expertise
- More experience handling moderately complex customer situations is preferred