Description
As a Customer Support Representative at TaskUs, you will provide world-class service to customers in an accurate, efficient, and respectful manner on every call.
Responsibilities:
- Research and resolve issues reported by clients' end-users via phone, email, and chat support.
- Manage and maintain a test lab of devices running services to reproduce customer issues.
- Ensure confidentiality of all log-in and passwords.
- Document customer interactions according to standard operating procedures.
What We Offer:
- Competitive industry salaries
- Comprehensive benefits packages, including minor and major medical expense insurance, dental, vision, and life insurance
- Paid birthday leave
- Paid time off starting at 21 days in the first year
- Weekly food vouchers
- Life insurance
- Savings fund
Requirements:
- Must be willing to complete assessments, including a typing test of 25+ wpm.
- Great communication skills, written and oral.
- Demonstrate strong abilities to work independently and as a remote team player.
- Must be adaptable and flexible, with ability to work with process and information changes.
- Must be at least 18 years old.
- Must have at least a high school diploma or GED.
- Must be willing to participate in a background screening.
Recommended:
- Experience with customer service via phone, email, and live chat support
- Experience in customer service, sales, billing, collections, and technical support