Description
As a Customer Care Specialist at TaskUs, you will provide world-class service to customers in an accurate, efficient, and respectful manner on every call. You will be part of a team that prioritizes a People First culture, offering competitive industry salaries and comprehensive benefits packages.
Responsibilities:
- Provide technical-based customer assistance through voice, chat, and email
- Deal with challenges faced in a customer-focused role
- Participate in department initiatives, providing feedback and updates, promoting collaborative solutions, and supporting colleagues
- Utilize problem-solving and critical thinking skills
- Prioritize customer's interest and satisfaction
- Be social media savvy and able to communicate effectively verbally and in written format
Role Requirements:
- Must be bilingual in Bosnian (B2/C1) and English (B2/C1) speaking and writing
- Experience in Customer Support, technical support, especially with a help desk or other IT functions
- Great communication skills, written and orally
- Demonstrate strong abilities to work independently and as a team player
- Must be adaptable and flexible, demonstrating abilities to work with process and information changes
- Must be willing to participate in a background screening
- Proven customer communication experience (E-mail & Phone)
- Strong working knowledge of external systems and PC-based internet and software applications (e.g., internet, Microsoft Office)