Description
We are seeking a Customer Care Specialist who is bilingual in Serbian and English to join our team in Thessaloniki, Greece.
As a Customer Care Specialist, you will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call. You will be a key participant within the internal team and wider company, taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department.
Responsibilities:
- Provide technical-based customer assistance through voice, chat, and email
- Deal with challenges faced in a customer-focused role
- Act as a key participant within the internal team and wider company
- Problem-solving and critical thinking skills
- Passion for problem-solving with the customer’s interest and satisfaction being the primary goal
- Social media savvy
- Ability to effectively and correctly communicate verbally and in written format
Role Requirements:
- Must be bilingual in Serbian (B2/C1) and English (B2/C1) speaking and writing
- Experience in Customer Support, technical support, especially with a help desk or other IT functions
- Great communication skills, written and orally
- Demonstrate strong abilities to work independently and as a team player
- Must be adaptable and flexible, demonstrating abilities to work with process and information changes
- Must be willing to participate in a background screening
- Proven customer communication experience (E-mail & Phone)
- Strong working knowledge of external systems and PC-based internet and software applications (e.g. internet, Microsoft Office)
We offer competitive industry salaries and comprehensive benefits packages, and prioritize our employees' well-being. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity.