Description
Norton Rose Fulbright's Newcastle office is seeking a People Experience Assistant to support transactional processes across the employment life cycle and provide administrative support to the People & Culture function and wider business.
The role involves delivering exceptional HR service to employees across London and Newcastle offices, executing operational HR activities, and resolving queries. The successful candidate will work collaboratively with the HR team to ensure high-level service delivery and timely administrative task completion.
Key responsibilities include:
- Executing operational HR activities and query resolutions with a customer-centric mindset
- Delivering high-class customer service to employees and clients via various channels
- Acting as the first point of contact for HR queries, offering basic advice and guidance
- Maintaining employee files, ensuring data accuracy in Workday, and producing letters and employee correspondence
- Supporting the People & Culture team on administrative tasks and liaising with internal and external clients
- Collaborating with the systems team to deliver data audits and quality checks
- Building strong working knowledge of HR technology, systems, and processes
- Identifying service issues and proposing improvements
The role also involves managing key people processes across the employment life cycle, including joiners, movers, parental leave, absence, and leavers.
Requirements:
- Exceptional customer service skills with a people-centric mindset
- Excellent communication skills, both written and verbal
- Professional, friendly, and client-focused attitude
- Confident and flexible approach to taking on new tasks and projects
- Ability to problem-solve while maintaining a positive employee experience
- Administrative experience with strong organization skills and prioritization abilities
- Strong IT skills, particularly in Excel, Word, and Outlook
- Experience working in an office environment is ideal, but not essential
- Flexible hours, with willingness to work late if required
- Ideally, experience using Workday
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