HR Assistant Manager (Supporting Shared Services)

Fragomen Malaysia is seeking a dynamic and people-focused HR Assistant Manager (Supporting Shared Services) to support the Senior HR Manager in delivering high-quality HR support to employees across our Kuala Lumpur offices, with a particular focus on the regional Shared Services function within a professional services environment.

As a HR Assistant Manager (Supporting Shared Services), you will act as a proactive HR partner to consulting teams, corporate functions, and Shared Services leaders. You will provide guidance on workforce planning, organisational design, employee engagement, and capability development.

HR Business Partnering

• Act as a proactive HR partner to consulting teams, corporate functions, and Shared Services leaders.
• Provide guidance on workforce planning, organisational design, employee engagement, and capability development.
• Support leaders in team performance management, coaching, and employee lifecycle decision-making.

Employee Relations & Compliance

• Manage employee relations matters with professionalism, fairness, and sound judgment.
• Ensure compliance with Malaysian employment laws and internal global policies.
• Support policy reviews, governance requirements, and risk mitigation initiatives aligned with professional services standards.

Talent Acquisition & Onboarding

• Partner closely with Talent Acquisition to recruit Shared Services talent, including conducting interviews, phone screenings, and selection activities.
• Support the design and execution of Early Talent programs, including graduate and internship initiatives.
• Coordinate campus recruitment, internship intake, and experienced-hire campaigns.
• Deliver a positive onboarding experience that reflects the organisation’s culture and client-service mindset.

Performance & Talent Management

• Coordinate talent review and performance evaluation cycles across teams.
• Support career development frameworks, promotion processes, and competency models.
• Monitor talent pipelines, succession planning, and readiness for key roles.
• Promote a high-performance culture focused on accountability, KPI tracking, continuous feedback, and development.

Learning & Development

• Identify learning needs and collaborate with regional L&D teams to deliver leadership, technical, and behavioural development programs.
• Support continuous learning and upskilling initiatives across the Shared Services organisation.
• Build and maintain external HR and industry networks to stay informed on best practices and emerging trends.

HR Operations & Shared Services Support

• Manage HR operational activities in partnership with HR, payroll, and HRIS teams.
• Ensure accurate employee data management and efficient HR lifecycle processes.
• Conduct governance checks and support compliance reporting requirements.
• Drive continuous improvement initiatives to enhance service quality and operational efficiency.
• Identify opportunities to streamline HR workflows and support automation initiatives.

Compensation & Benefits

• Support payroll processing, employee benefits administration, and claims management.
• Coordinate insurance enrolment, renewals, and termination processes.
• Support annual salary reviews, bonus cycles, promotions, and market benchmarking activities.
• Assist with job evaluations and compensation recommendations.
• Promote employee wellness initiatives and benefits awareness.

Culture, Engagement & Change Management

• Lead employee engagement initiatives for Shared Services teams.
• Support diversity, equity, and inclusion programs aligned with global values.
• Assist with change management activities related to new HR systems, processes, or organisational changes.

HR Systems & Reporting

• Manage HRIS updates and system-related projects for the Shared Services team.
• Ensure Workday data accuracy and compliance with global processes and audit requirements.
• Maintain employee leave and attendance records.
• Prepare HR reports including headcount, turnover, and leave analytics.

Expatriate Management

• Manage end-to-end work pass and visa application processes.
• Liaise with stakeholders and authorities to resolve immigration-related issues and ensure timely processing.

Additional Responsibilities

• Support coordination of office events, retreats, charitable initiatives, and employee activities.
• Assist with local and regional wellness and CSR programs.

Requirements

• Bachelor’s degree in Human Resources, Business, Psychology, or a related field.
• 5 years of HR generalist or HR business partnering experience, preferably within professional services, consulting, or multinational organisations.
• Experience supporting Shared Services or multifunctional teams is advantageous.
• Strong understanding of Malaysian employment laws and HR best practices.
• Experience operating within matrix or regional structures is highly desirable.