Description
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected.
As a Manager - Total Performance, you will monitor team and colleague technical and quality activities with a focus on trends and quality compliance. You will recommend office needs for training to management and plan and initiate appropriate actions facilitating overall office performance, development, and improvement.
Responsibilities:
- Administer the COMPASS program and conduct local office file audits.
- Present audit findings and results to local, regional, and national management.
- Assist Operations managers in coordinating and implementing national quality initiatives at the local level.
- Manage and coordinate training and improvement activities needed to meet established operational and technical audit requirements.
- Manage colleague coaching, mentoring, and group training.
- Manage new colleague training.
- Provide supervisors with objective colleague quality measurements for use in the Managing Accountability People Performance (MAPP) program.
- Participate in quarterly national total performance management (TPM) review meetings with national TPM and Quality leaders.
- Conduct training during regional claims school quarterly.
- Maintain technical claims and jurisdictional expertise.
- Perform other duties and client projects as assigned.
Supervisory Responsibilities:
- Administer company personnel policies in all areas and follow company staffing standards and training recommendations.
- Interview, hire, and establish colleague performance development plans.
- Conduct colleague performance discussions.
- Provide support, guidance, leadership, and motivation to promote maximum performance.
Qualifications:
- Bachelor's degree from an accredited college or university preferred.
- Professional certification such as AIC, CPCU, or ARM preferred.
- Eight (8) years of related experience or equivalent combination of education and experience required, including five (5) years claims management and two (2) years supervisory experience.
- Two (2) years service with the company preferred.
Work Environment:
- Clear and conceptual thinking ability.
- Excellent judgment, troubleshooting, problem-solving, analysis, and discretion.
- Ability to handle work-related stress.
- Ability to handle multiple priorities simultaneously.
- Ability to meet deadlines.
- Computer keyboarding.
- Travel as required.