Description
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected.
We are looking for a Neighbourhood Manager to lead a team of claims managers and contribute to the performance of the activity.
Responsibilities
As a Neighbourhood Manager, you will be responsible for the operational management of your team and ensuring that quality, productivity, and customer satisfaction objectives are met.
Your main responsibilities will include:
- Managing and supporting a team of colleagues on a daily basis
- Developing individual and collective skills within your team
- Monitoring performance and activity indicators
- Ensuring that procedures and business processes are followed
- Supporting colleagues in their technical skills development
- Conducting individual interviews and participating in career management
- Taking necessary actions to manage managerial situations, including disciplinary cases where necessary
- Fostering team cohesion in an environment composed of expert and autonomous colleagues
- Contributing to the continuous improvement of practices and service performance
Requirements
We are looking for a manager who can combine operational performance, human support, and adaptability.
You should have:
- Experience of creating a climate of trust while maintaining a strong managerial presence
- Ability to adapt your communication style to different stakeholders
- Listening skills, with the ability to step back and consider different perspectives before making decisions
- Empathy, with the ability to make decisions and maintain focus
- Ability to bring together an autonomous team around common goals
- Experience of managing sensitive situations with professionalism, neutrality, and discretion
Experience
Ideally, you will have:
- Successful experience in the insurance, expertise, or claims management sector with at least 2 years of managerial experience
or
- Significant experience in neighbourhood management of at least 4-5 years, including the management of teams of at least 8-10 colleagues
Experience of remote management is essential.
Skills
- Good mastery of office tools, particularly Excel
- Ability to support and develop team skills in processes and working methods
- Sense of organisation and prioritisation
- Recognised interpersonal skills
- Analytical and decision-making skills
- Teamwork and customer satisfaction skills
What we offer
- A stimulating work environment within a recognised expertise firm
- An experienced and autonomous team to support in its development
- A hybrid organisational structure with up to 3 days of telework per week
- An integration programme and opportunities for development within the Sedgwick group
Salary: between 33,000€ and 35,000€ with quarterly bonuses (depending on profile)