Description
We are seeking a US Contact Center Premier Specialist to provide expert service support to our Premier and Private Bank clients. As a specialist, you will handle a wide variety of topics, including account opening support, digital navigation, unsecured lending guidance, payment expertise, and deposit servicing.
Responsibilities:
- Provide high-quality service to achieve maximum customer satisfaction
- Maintain attention to detail and high accuracy in directing and navigating customers to appropriate resolutions
- Adhere to chat procedures and guidelines, taking ownership and initiative to complete necessary research and customer follow-up
- Maintain a working knowledge of regulations to identify risk or fraudulent activity
- Handle multiple banking products, including credit cards, internet banking, and deposits
- Generate customer loyalty through strong knowledge of key products and services
- Achieve individual targets and goals within a team-based environment
- Act as a role model for our Group values and behaviours
Qualifications:
- Minimum of high school diploma or General Educational Development Test
- Customer-centric with the ability to thrive in a team environment
- Excellent communication skills and ability to work in a high-volume, fast-paced environment
- Proficiency with personal computers and basic software packages
Benefits:
- Competitive pay and benefits package
- Robust Wellness Hub
- Industry-leading volunteerism policy and matching gift program
- Comprehensive program of immersive Sustainability and Climate Change Initiatives