As a Field Service Engineer, you'll be the go-to technical expert and trusted advisor for Ford and Lincoln dealerships in your assigned Tech Zone.

You’ll spend about 4 days per week in Ford and Lincoln dealerships, focusing on three primary areas:

Responsibilities include:

Diagnose the toughest vehicle concerns and improve dealership service processes
Provide insights and recommendations to improve repair quality, efficiency, and customer satisfaction
Lead diagnosis and repair strategy on difficult-to-repair vehicles
Offer clear diagnostic guidance and coaching to dealership technicians
Support Ford legal counsel, executive liaison, and dispute resolution teams
Perform vehicle inspections and complete final repair attempts
Serve as a technical expert in depositions, arbitrations, and trials

Consultative & Process Improvement Initiatives:

Help dealerships create and maintain technician training plans
Analyze why Field Service Engineer involvement was needed on difficult-to-repair vehicles
Identify dealership process gaps and present practical solutions
Partner with service departments to improve repair processes
Ensure dealerships maintain a robust and complete inventory of Essential Service Tools and Equipment

Qualifications:

Benefits:

Immediate medical, dental, vision, and prescription drug coverage
Paid parental leave, new parent ramp-up programs, subsidized back-up child care
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
Generous vacation time, sick/personal time, and paid holidays

Salary:

Field Service Engineer

Skills