Description
The Training Supervisor role is part of the Utah County Government's efforts to provide excellent public service. As a Training Supervisor, you will be responsible for developing, implementing, and evaluating training programs for the Marriage License and Passport Division.
The Opportunity: Under general guidance and direction of the Public Services Manager, you will oversee the full lifecycle of the Marriage License and Passport Division training development program. This includes creating and maintaining standardized training materials and schedules, delivering and evaluating new-hire training, and monitoring competency and training completion.
Key Responsibilities:
- Develop and implement training programs for new hires and existing staff
- Create and maintain standardized training materials and schedules
- Deliver and evaluate training sessions
- Monitor competency and training completion
- Ensure compliance with Utah County policies, state laws, and US Department of State passport regulations
Requirements:
- Associate's degree in Education, Communication, Public Administration, or a related field
- Three years of progressively responsible clerical, customer service, training, administrative, or lead experience, including one year directly related to marriage licensing, passport acceptance, employee training, or comparable regulated public service work
- Equivalent combinations of education and experience may be considered
Preferred Qualifications:
- Bachelor's degree in business, communications, education, public administration, or a related field
- Experience in developing SOPs, job aids, desk aids, instructional presentations, training videos, or other structured learning resources
- Experience performing passport acceptance duties as a Certified Passport Acceptance Agent or equivalent knowledge of passport acceptance procedures
- Experience in leading, coaching, mentoring, or supervising employees
Additional Eligibility Requirements:
- Must be a US citizen or non-citizen national and at least 18 years old
- Must be able to become a Certified Passport Acceptance Agent during the probationary period
- Must possess a valid driver's license and obtain a Utah driver's license within 60 days of employment
- Must submit to a pre-employment drug screen and background check
Benefits Package Includes:
- 100% paid premiums for health insurance
- Up to 6.2% match in your 401(k)
- Utah Retirement Systems (Pension and 401(k) options)
- Pre-tax savings Health Savings Account (HSA)
- Fourteen paid holidays
- Dental and Vision Insurance
- Employee Assistance Program