Description
Visa is seeking a Manager, AI Project Management - Global Marketing Services to drive program management across the AI Transformation program. This role will manage four concurrent workstreams, Workflow Redesign, Agent Deployment, Data Foundations, and Change Management, ensuring the AI Transformation team delivers on its commitments on time and at scale.
The ideal candidate is a seasoned program manager who understands how AI initiatives differ from traditional technology projects and can manage the iterative, experiment-driven nature of AI development.
Key Responsibilities
- Run program management for AI Transformation: Own timeline, milestone, and dependency tracking across all AI Transformation workstreams. Maintain the master program plan, identify critical path items, and proactively flag scheduling conflicts or resource constraints.
- Maintain RAID log and delivery-risk escalation: Own the program's RAID log. Ensure risks are identified early, mitigation plans are in place, and escalations reach the right stakeholders.
- Deliver status reporting and cross-team coordination: Produce status reports, dashboards, and executive updates on program health, milestone progress, and delivery risks.
- Manage the Knowledge Management workstream: Oversee the build-out of the Marketing Services operational knowledge base. Work closely with global and regional Marketing Services peers and data experts to drive inventorying and collection of operational content.
- Drive cross-workstream dependency management: Identify and manage interdependencies between workstreams, ensuring that upstream deliverables land on time to unblock downstream work.
- Support governance, compliance, and responsible AI alignment: Partner with Legal, Risk, Privacy, Compliance, and Technology teams to ensure AI-enabled offerings and pilots meet responsible AI, governance, regulatory, and Visa standards.
Qualifications
- 8 or more years of work experience with a Bachelor's degree, or at least 6 years of work experience with an Advanced Degree.
- Experience in program management, project management, or management consulting, including managing complex programs with multiple concurrent workstreams, dependencies, and cross-functional stakeholders.
- Familiarity with AI projects and their unique requirements, including data readiness, experimentation cycles, and responsible AI considerations.
Additional Information
- This role requires a leader who combines strategic thinking with hands-on execution.
- The ideal candidate will have strong relationship-building skills, excellent written and verbal communication, personal presence, and the ability to clearly communicate compelling messages to senior-level executives.
- Familiarity with AI project dynamics, including iterative development, shifting requirements, data dependencies, and the need to balance speed with responsible deployment, is essential.