Description
We are seeking a Product Manager to join the Customer Resiliency team and lead the Recoveries Web and Mobile experiences.
This role involves managing the customer experience for customers who are struggling with debt, and working with various stakeholders to develop and implement solutions that meet their needs.
The ideal candidate will have product management experience working in both web and mobile full-stack environments, people leadership experience, and exceptional judgment and stakeholder management skills.
Key responsibilities include:
- Leading the development of the Recoveries customer experience via the mobile app and web presence
- Working with engineers, design, marketing, operations, compliance, business analysts, and data scientists to envision the future destination of CR experiences and bring those visions to life
- Balancing short-term urgent needs with experimenting for the future
- Creating a unified customer experience roadmap that meets the needs of various stakeholders
The role requires proficiency in five key areas:
- Human-Centered: obsessing about internal and external customer needs to reimagine and innovate product solutions
- Business Focused: delivering game-changing outcomes by focusing on leverage and execution excellence
- Technology Driven: leveraging technology to deliver innovative and resilient solutions that enable both near-term and long-term value
- Integrated Problem Solving: identifying and resolving complex problems to deliver outcomes while mitigating product risks
- Transformational Leadership: leading cross-functional teams to solve customer problems and drive organizational alignment
The salary range for this role is:
- McLean, VA: $164,800 - $188,100 per year
- New York, NY: $179,700 - $205,100 per year
- Richmond, VA: $149,800 - $171,000 per year
This role is eligible to earn performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.