Description
The Account Executive serves as a point of contact for the client, providing excellent customer service and account-level engagement support.
Responsibilities:
- Be responsible for all client communication, understanding client goals and interests and discussing project requirements with clients using consultative skills.
- Lead specific tracks of work for large complex localization projects.
- Assist in creating and monitoring adherence to project plans/budgets.
- Communicate the client's goals, project requirements, and represent the client's interests to the team to ensure client expectations are met and managed.
- Work closely with the project management team to maintain continuous knowledge of project status to identify potential issues and/or opportunities within or related to the project.
- Coordinate with colleagues in other departments for the purpose of ensuring efficient workflow.
- Ensure clients are regularly informed of project status and maintain clear communication with clients to ensure client needs are met and any issues are resolved.
- Strengthen and expand relationships with existing accounts.
- Assist in related business development opportunities as they arise (proposal development, meetings, and presentations).
- Develop strong understanding of company capabilities and services, and effectively communicate offerings to the client.
- Compose or generate a variety of materials (e.g. reports, memos, decks, etc.) for the purpose of documenting activities, training, providing written reference and/or conveying information regarding the status of projects, etc.
- <10% travel (including annual conferences, client meetings) - domestic and/or international.
Requirements:
- Excellent written and verbal English communication skills.
- Bachelor's degree or equivalent.
- At least 1-3 years of experience in account management.
- Prior experience in managing complex projects a plus.
- Excellent planning, organizational, and communication skills.
- Strong interpersonal and negotiation skills.
- Knowledge of project management tools.
- A localization background is preferred but not a requirement.
Benefits:
- Comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks.