Description
We are seeking a Night Receptionist to join our team at Le Saint-Gervais Hotel & Spa – Handwritten Collection in Saint-Gervais-les-Bains, France.
As a key player in the mountain business tourism, our 4-star hotel offers a personalised and warm experience to our guests. You will be responsible for ensuring the continuity of service and safety during the night shift, working 3 nights a week.
Your main responsibilities will include:
- Welcoming late-arriving guests and early departing guests, adhering to Accor standards.
- Ensuring the safety of people and property during the night.
- Performing daily closing operations on Opera Cloud.
- Controlling and verifying daily receipts, invoicing, and financial reports.
- Managing the telephone switchboard and handling guest requests professionally.
- Conducting surveillance rounds of common areas.
- Preparing arrival documents and transmitting information to daytime teams.
- Handling potential complaints with discretion and diplomacy.
- Contributing to the smooth operation of the establishment during the night shift.
To be successful in this role, you will need:
- At least 2 years of experience in hotel reception, preferably in a night shift position.
- Knowledge of hospitality procedures and standards.
- Impeccable presentation, attention to detail, and professional expectations.
- Flexibility, versatility, and adaptability.
- Excellent interpersonal skills, very good communication skills, and a service-oriented mindset.
- Rigour, autonomy, and a sense of responsibility.
- Ability to work independently and manage emergency situations calmly.
- Proficiency in computer software (Microsoft Office and hotel software).
- Fluency in English (international clientele).
- Experience within the Accor group would be an asset.
In return, we offer:
- A contract
- 1 meal offered per working day (3 days/week)
- A professional and human work environment
- Real opportunities for advancement within the Accor group
- Discounts in our partner establishments
- Performance-based bonuses
- Company mutual insurance