Description
Samsara is seeking an Installation Manager to oversee customer engagements with installation partners, provide onsite support for complex deployments, and proactively de-risk projects to deliver smooth, high-quality installations.
The Installation Manager will work closely with customers, partners, and cross-functional teams to ensure every project drives adoption and long-term value. This role is ideal for someone with experience in project management, installation oversight, or field services who thrives in fast-paced, customer-facing environments.
Key responsibilities:
- Define installation best practices for the EMEA organisation
- Assist partners in building project-specific installation guides using Samsara best practices and deliver onsite training to installer technicians on project specific requirements
- Coordinate with installation partners to ensure work is completed on time, on budget, and to Samsara's quality standards
- Identify risks early, propose mitigation strategies, and keep projects on track
- Provide onsite oversight for large or complex deployments
- Perform first of kind installations on complex customer projects
- Capture lessons learned from each project to improve processes and drive continuous improvement with installation partners
Minimum requirements:
- 5+ years experience managing vehicle and/or hardware technology
- Prior vehicle installation or fitter experience
- Understanding of vehicle diagnostic systems, including Controller Area Networks (CAN bus) and Power Take Off (PTO) applications
- Confident in electronic & system integration and specification
- Experience in field operations coordination, implementation, and technical deployment
- Strong attention to detail with the ability to manage multiple projects in parallel
- Excellent communication and stakeholder management skills
- Comfortable in a dynamic, fast-paced environment with cross-functional collaboration
- Must have valid driver's license and be insurable
Ideal candidate:
- Experience with tachographs
- Can develop professional customer-facing documentation with diagrams
- Has strong bias for standardisation & automation
- Possesses strong problem-solving skills and a continuous improvement mindset
- Has familiarity or hands-on experience with AI tools
Total Rewards: Samsara provides a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more.
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