Senior Manager, Visa Spend Clarity On Behalf Of Services

The Senior Manager, Visa Spend Clarity On Behalf Of Services leads a specialized client delivery team responsible for implementing and supporting Visa Spend Clarity for Enterprise solutions on behalf of Visa issuing clients.

This leader is accountable for effective execution, client outcomes, operational performance, team capability and commercial enablement.

The successful candidate will be a hands-on service leader who can manage complex implementations and support demand, coordinate resolution across specialist teams, communicate confidently with clients and senior stakeholders, and convert pilot learnings into repeatable operating practices.

Key Responsibilities:

• Service Delivery and Operational Leadership:

Lead day-to-day delivery of Visa Spend Clarity On Behalf Of Services across onboarding, implementation, go-live support, stabilization and business-as-usual support. Create clear accountability across the client lifecycle by connecting implementation and technical support activities within a single operating rhythm. Establish and maintain service standards, operating procedures, service levels, quality controls, escalation paths, decision rights and governance routines. Own performance across implementation timelines, service levels, issue resolution, client experience, quality, productivity, capacity and cost to serve.

• Client Onboarding and Implementation:

Lead the end-to-end onboarding and implementation of Visa Spend Clarity solutions for issuers and their corporate customers. Partner with clients to confirm business requirements, scope, selected capabilities, technical dependencies, delivery timelines, readiness criteria and success measures. Oversee implementation planning, requirements gathering, configuration, testing, training, go-live readiness, launch, stabilization and transition to ongoing support.

• Technical Support, Issue Resolution and Escalation:

Lead the delivery of functional and technical support for Visa Spend Clarity clients, issuers and corporate administrators throughout the client lifecycle. Establish clear support processes, ownership, service levels and communication standards across implementation, stabilization and business-as-usual support. Ensure the team effectively resolves user access requests, configuration questions, platform inquiries, operational issues and common technical support cases within its authorized scope.

• Client and Stakeholder Leadership:

Build trusted relationships with issuers, corporate clients, Visa Commercial Solutions, regional Client Services, Product, Technology and other partners. Act as a senior operational contact during implementations, service reviews, critical escalations and recovery activities. Communicate complex operational and technical matters clearly to technical and non-technical audiences.

• Commercial and Revenue Enablement:

Support the growth and profitability of the service through effective operational management, strong client outcomes and disciplined delivery. Understand service scope, client agreements, service levels, pricing assumptions, revenue commitments and the operational implications of commercial decisions. Partner with Sales, Product, Finance and commercial teams on new opportunities, client proposals, solution design and service expansion.

• Transformation and AI First Service Delivery:

Lead execution of the agreed transformation roadmap and provide recommendations for future service enhancements. Use AI, automation, analytics, workflow technology, self-service and knowledge management to improve implementation speed, issue resolution, employee effectiveness, quality and scalability. Identify repetitive or high-volume activities that can be standardized, automated or augmented through AI.

• People Leadership and Capability Building:

Build, lead, coach and develop a multidisciplinary team with implementation, project management, product, technical support and client servicing capabilities. Define clear role expectations, performance standards, ways of working and development paths for the team. Establish structured onboarding, product training, technical learning, client engagement standards and continuous development.