Description
The Analyst, Client Success is an individual contributor within the Client Success Shared Services team, responsible for managing operational relationships and providing support to a diverse portfolio of Visa clients.
Key Responsibilities:
- Support client implementation of new Visa products by coordinating with client and Visa teams to expedite readiness activities and maximize product adoption.
- Ensure prompt and accurate resolution of client inquiries, acting as a client advocate and deploying proactive engagement when appropriate.
- Drive and deliver initiatives to improve client adoption of Visa’s self-service tools.
- Establish working relationships with Client Services and cross-functional subject matter experts to resolve client issues and optimize performance.
- Stay current with Visa solutions and technologies to provide an enhanced client experience.
Basic Qualifications:
- 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree.
- Experience in a client support or client relationship management role that involved managing client expectations and in the financial services, payment, software, or information services industries.
- Experience in using data to develop business solutions and provide sound analysis.
- Experience in communicating technical terms and processes in business language tailored to clients.
- Experience in achieving results as part of an effective team across countries and time zones.
- Experience in prioritizing and multi-tasking under deadlines.
- Experience using standard Microsoft Office tools.
- Experience in building client relationships and partnering with clients to build their business.
- Experience in listening to and prioritizing customer needs to drive value realization.
- Experience in building measurable action plans to help clients achieve business goals.
- Experience in communicating clearly and effectively with clients.
- Experience in taking ownership over problems and finding creative solutions to complex issues.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.