Description
Mastercard is seeking a Regional Customer Success Manager for Services to support the development and delivery of strategic priorities within the region.
The successful candidate will focus on ensuring priority customers and segments experience positive change through more effective use of Services network products.
Key responsibilities include:
- Customer engagement: cultivating strong customer partnerships, managing customer health and value realization, and identifying optimization opportunities
- Growing the business: leveraging Mastercard Services' offerings to achieve customer goals and realizing value propositions of Mastercard products
- Technical and program readiness: developing training materials, translating complex technical capabilities into effective solutions, and gathering customer feedback
The ideal candidate will have:
- Experience in payments technology or cybersecurity
- Proven ability to translate complex technical capabilities into effective solutions
- Advanced experience working with large and emerging Technology, Financial Services, Acquirers/Processors, Service Providers, and digital platform partners
- Fluency in English and French
The role involves working collaboratively with cross-functional partners to address customer needs, develop tailored strategies, and build customer advocacy.