Description
Mastercard is seeking a Manager, Customer Success Services to acquire, engage, and retain customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience.
The successful candidate will support the development and delivery of strategic priorities within the region, focusing on ensuring priority customers and segments experience positive change through more effective use of Services network products.
Key responsibilities include:
- Customer Engagement: cultivating strong customer partnerships, managing customer health and value realization, identifying optimization opportunities
- Growing the Business: leveraging Mastercard Services' offerings to achieve customer goals, identifying opportunities for additional products
- Technical & Program Readiness: developing training materials, translating complex technical capabilities into effective solutions, gathering customer feedback
The ideal candidate will have experience in payments technology or cybersecurity, data analytics, and business intelligence, as well as excellent communication and problem-solving skills.
The team plays a crucial role in ensuring customers achieve their desired outcomes while maximizing the value of Mastercard's products and services.